Author : Robert Prentice
In this hurried age of microwave ovens and fast foods, instant coffee and instant messaging, we often find ourselves rushing hither and yon, expecting to have everything "right now!" The technology that has brought us these, and a whole host of other conveniences, is truly wonderful, and has often allowed us quick access to whatever we want and need.Unfortunately, it seems this ability for us to be able to satisfy our need to "have it now" has produced some very rude and obnoxious people. Maybe you know some of them. I have observed that if some folks do not get their way in less than an instant, they can turn mean and nasty in a quick hurry, downloading a week's worth of frustration on many an innocent and unsuspecting victim. These demanding people, who are obviously living on the edge, are like walking powder kegs ready to explode with little or no warning.How are we to respond to these "explosive" types, who tend to have such a warped way of dealing with the circumstances and challenges of life? By watching others, and examining our own behavior, we might conclude that there are several possible options to dealing with difficult people that you know.For instance, you could ignore them. Toughen up and move on. After all, it only hurts for a little while, doesn't it? (This is not the answer.)You could just simply tolerate the explosion, and rationalize away their behavior. After all, most people mean well, don't they? (This is not the answer.)You can retaliate. Get back at them by being mean and nasty yourself. After all, they deserve to be treated the way they treat you, don't they? (This is not the answer.)Now obviously, I am not advocating any of these. I believe I have a better strategy for dealing with difficult people. You can prepare. Be ready for that next outburst of obnoxious behavior born out of frustration and self-centeredness that can occur with little or no warning, by determining ahead of time how
YOU will respond.· Decide that you will remain warm and friendly, smiling and maintaining self-control, as you offer a solution or another point of view with confidence.· Resist the temptation to retaliate with ugly words and negative attitudes of your own. Instead, choose to be patient and kind.· If need be, calmly walk away from the person and the situation. Do not give them the opportunity to continue acting or speaking in a manner that is rude or offensive to you.· Since you don't want to just ignore or tolerate anyone, when the worst has blown over, and everyone is calmer, you may try to offer this difficult person a hand up out of the muck. However, you must realize that some people just love to get others all caught up in their misery. Try to be understanding of what's been eating them, but refuse to let them drag you down into their muck.· When all else fails, by all means, do not hesitate to bring in a third party to mediate.The world is full of difficult people. Isn't it good to know that with a little forethought, determination, and patience you don't have to be one of them?©2005 Professional Development Systems All Rights ReservedRobert Prentice of Professional Developments Systems has spent the last twenty years bringing inspiration and motivation to business owners as well as their employees. For more information visit his website at http://www.mrattitudespeaks.com
Keyword : difficult, rushing, positive thinking, self improvement
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